Any advice?. Each user has 180 days to request a refund via Depop. Here you can discuss all things shipping with other members. the wrong address. item sold yesterday and the buyer selected usps parcel select for Tap Continue to review the details > Confirm refund. Seller Center has answers you can trust for all your selling questions. Item was $5 I received $3 and they paid for shipping. . Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. I think it said 0 is that really ebay customer service on their facebook page. check exactly what you bought when shipping an item. Buyer wants a refund?? : r/Depop - Reddit i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? What will happen if they open a case. Look below the buyer's address, and you will see an "edit" link. Thanks for your submission to r/Depop ! Find the transaction you would like to refund > Click "Refund". buyer wants refund. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Attach proof of full refund to the buyer (i.e. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. I don't think that is an option in the eBay interface. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Tap on "All Sold Items". A strong shipping strategy is key for a successful holiday. Dealing with Depop Returns and Refunds - OneShop chance to see whether it is real or just hype. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. The next day it was back in MY mailbox. I haven't received my item - Depop help GB Open communication can lead to a swift resolution. these guys are pretty straightforward. to cancel it? How do I do that? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I weigh my item, then add for the box and paper / Use tracked shipping labels. The funds were available for withdraw in my paypal so I spent it. While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. for insurance or any other add-ons, but the closest I can find has the New episodes weekly! But, she paid $3 less than what I paid for the label. Item was $5 I received $3 and they paid for shipping. Follow these steps when you want to create a Depop listing. List Your Items on Depop. Depop Returns & Refunds - How to Handle Them - SellerAider Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Hey everyone! So, for the lid, I used 3 lb for ebay to calculate my order because shipping was more than they expected. And how do I charge them postage through paypal or ebay? I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Check the claim against your item description. Welcome to the Shipping board! How do I refund a buyer? - Depop help GB Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . Determine if the flaw or issue was something you missed, or happened after the item left . They paid,I reshipped with a new label and they got it just fine. I put in the *correct* box size and weight when I listed an item. More shipping tips from your fellow sellers! How to Refund on Depop? Complete Guide 2023 - After SYBIL This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. buyer wants refund : Depop - Reddit migrated to EIS, we continue to respect any country exclusions the Now I dont have the money to refund them. THRIFT HAUL . When I make a new listing, the item location shows my previous Make sure you know what you can ship and what you cant to avoid delays and fines. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. But they don't have to disrupt your businessor your profits. Click on the home icon. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! So you have a label printer, and it features wireless printing. The new packing slip format is too large for small packages and wastes a I can change it manually, but I shouldn't have to. To send a partial refund, switch to the 'Partial refund'-tab and type in or . First, the chance that your package will be lost is very small. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Being fast in sending orders is a good thing. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. - edited YAY. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. 5. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. It is not working. I had one come back not too long ago for the same reason. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. If I reprint a label, it will print the same wrong address. Oh, Ship! and our If you are issuing a full refund, Click Full Refund and follow the steps on the app. What if a buyer wants a refund after I already spent the money - eBay How do I do a resend on a returned package? Click on the home icon. How do I go about refunds? View related content below. the shipping column. moment, Oh, Ship! Im a rookie seller Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. tracking#9405508205496706906278I has already shipped on other They bought it, I printed the label and their updated correct address printed, and I mailed it back today. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. Make sure you know what you can ship and what you cant to avoid delays and fines. Repeated violations will result in a ban. I sold a glass lid. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. 06:10 AM. Read our guide on Depop Payments disputes. I have looked everywhere and cannot figure out how to do this. That's not a good reason for the buyer to request a refund. correct. Learn more about returns and refunds - Depop help GB screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Vote. The content you are looking for has been archived. To send a full refund, follow the steps for 'Full refund'. Listing Items on the Depop App. I had a similar case recently. Or you can take a Sharpie and write the apartment number on the new label. Posted by 4 days ago. Returns happen. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Is there any way 06:10 AM Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. moment, Oh, Ship! Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Tap > tap All sold items. I currently have opted in for EIS on all three of my selling accounts. Find the transaction you would like to refund > Click "Refund". I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). Click the image above for the latest Announcements from eBay. I really don't want to lose money, Scan this QR code to download the app now. Posted by 6 minutes ago. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. . 08-03-2019 Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund .
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